Banker's Academy Testimonials
After years of working with the world's finest financial institutions we are proud to share their comments with you.
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In today’s dynamic regulatory environment it is imperative that compliance officers know that we can rely on the fact that our compliance training is being taken care of now and as changes take place. With Banker’s Academy all I had to do was select from the vast catalogue of available courses and create a program that fit my Bank’s needs. Not only do they have the compliance courses available but they also offer a variety of great courses to improve and enhance customer service, sales production and the Bank’s production as a whole. I was able to tailor programs that fit each job description in my Bank which made training more personal and effective. Plus it takes what could be less than engaging information and presents it in a format that keeps the students' interest and gives them a good solid base in the compliance training arena. Our Client Services Manager, Dave McDonagh, has been an integral part of our success with the product. His responsiveness, knowledge of the product and ability to help immediately when any issues arise has made what could have been a cumbersome and laborious process virtually effortless. His ongoing friendly support and his proactive communication when new modules or changes to existing modules are offered gives me the confidence that as a Compliance Officer my training needs are being handled. The regulators love it, we love...I recommend this system to anyone that doesn’t want to spend an enormous amount of time/money and yet have a strong, effective and up to date compliance training program. Sally K. Myers
In 2006, when Coastal Federal Bank experienced a welcomed growth spurt, the need arose for a more up-to-date teller training program. My colleagues and I auditioned half a dozen or more online training providers and found that Edcomm’s Achieving Teller Excellence was the most state-of-the-art product with its customization options and transaction simulations. The interactive program proved effective in teaching tellers the basics of banking, and customization reflected the bank’s logo, colors, and nomenclature, as well as featured biographies of our Bank’s officers. The product looked professionally designed while providing newly hired tellers with the personalized warm welcome that’s so often missing from online training. Of all the customizations, the Teller Transaction Simulation was the most impressive. We were able to customize the sample transactions to our exact specifications, including what order the fields were to be completed and the number of keystrokes required for various types of transactions. We were even able to include screen shots of our transaction tickets. The simulations served to prepare tellers for branch work without the challenge of having a live customer in front of them and helped tellers acclimate to our Bank’s software and forms. After BB&T acquired Coastal Federal in 2006, I joined the team at Plantation Financial Corp., and upon discovering that the organization as a whole wasn’t satisfied with the company’s online training provider, I immediately sought out Edcomm for a training solution. Within weeks, Edcomm had us online with Banker’s Academy Unlimited. In the three years I have worked with Edcomm, I have consistently received prompt, courteous, and professional service from Dana Russikoff, Nydia Fornelos, and Brandy Long. Often, I feel as if I am Brandy Long’s only client. She makes me feel that no request is too big or small, and she frequently follows up to ensure PFB is satisfied with the BAU product. I recommend Edcomm’s training solutions to any organization that wishes to create a strong, positive impression by showing employees a sincere dedication to delivering exceptional training and investing in its workforce. Sara Sellers
The regulators, compliance officers, and associate development team are very happy with our relationship with Banker’s Academy and would recommend to anyone that doesn’t want to spend an enormous amount of time and yet have a certified, effective, and up to date compliance training program. In today’s changing regulatory environment, it is imperative that risk management and associate development know that we can rely on the fact that our compliance training is being taken care of now and as changes take place in the future. With Banker’s Academy, we selected from the Focus on Compliance catalogue available courses to create a program that fit my compliance officer’s and Bank’s needs. I was able to select courses that met the requirements of the regulators and my learner population. Utilizing the Focus on Compliance course catalog allows our internal learning and development team to focus their attention on other projects and rely on the experts to handle our compliance training. In addition to compliance training, we also created a custom teller program which has been very successful. The teller courses are engaging and allow new tellers to practice using system simulations. Our Client Services Manager has been an integral part of our success. A requirement posed was that the courseware fully integrate with our LMS platform. Her technical knowledge, support, and ability to help immediately when any issue arose was greatly appreciated by our learning and development staff. Her ongoing friendly support and her proactive communication when new modules or changes to existing modules are offered gives me the confidence that as a learning manager my training needs are being handled. Kathy Collins
We have had a long-standing and rewarding relationship with The Edcomm Group. I have been especially impressed with their flexibility and willingness to accommodate our needs rather than approach us with a “one size fits all” mentality… a mentality often championed by some businesses. Our relationship with The Edcomm Group has allowed us to provide our employees with an online, highly customized and user-friendly regulatory training solution. They have gone above and beyond, customizing their LMS to meet our unique tracking and reporting needs. Overall, I am very pleased with the integrity of our compliance training program and am proud to point out that we continue to meet or exceed all internal and external audit requirements. Finally, I would like to acknowledge the impressive level of customer service I have experienced while working with our client services manager, Brandy Long. I commend her for her professionalism, her ability to decipher my emails and her responsiveness to anything I have thrown her way. Brandy – you have been an absolute pleasure to work with. A big “Thank You” to you and your team!! Jeff Haas
Symcor’s Privacy Office contacted Edcomm based on a referral from one of our business partners, as we had an aggressive timeline to meet our training requirements. We were pleased with the speed of Edcomm’s response to our inquiries and their willingness to take on our requirement to deploy Symcor’s privacy and security training within a 6 week timeframe. The solution that Edcomm identified gave us an economic tool that is user-friendly, while providing the functionality we required to deliver the training to our employees, as well as enabling us to track and monitor compliance. Our Client Services Manager, Cindy Grossman, provided outstanding services; listening to our needs and questions to provide solutions that met our training objectives. As a result of the combined efforts of Edcomm and Symcor’s Privacy Office, the delivery of the training courses was implemented 5 days earlier than scheduled. The outcome of our experience with Edcomm: Symcor would look to partner with Edcomm for future training needs. Margo Maietta
We switched to Edcomm Banker's Academy over a year ago from a different online training program. The cost savings was tremendous - which has been very helpful in this time of budget cuts. We found that the training content is precise, to the point, and always current. It doesn't have a lot of "fluff" like the other program had. The transition to the new program was nice and smooth thanks to the excellent Client Services staff. They walked us through every step of the way, and are still available to help anytime we have a question. It is nice to call in and talk to the same person every time. We've actually had two Client Services Managers, David McDonough and Robyn Cohen, and they've both been terrific! The majority of our bank training is done through Banker's Academy. They have it all from BSA, Compliance Regulations, HR topics, to Security. The courses are flexible; if you don't finish it all in one sitting, you can go back where you left off without having to redo the whole thing. Another nice feature is being able to generate detailed reports and have them converted to Excel spreadsheets. Overall, we are very satisfied with our conversion to Edcomm Banker's Academy. I would recommend this program to any bank. It is an easy, cost efficient and effective way of completing your regulatory and bank's training requirements. Traci Nunemacher
I wanted to let you know that we had our BSA audit last week and it went very well. Part of that can be attributed to the Edcomm compliance training program that the Bank has used for the past few years and will continue to use. To be able to assign the classes to the appropriate personnel and then leave it up to them as to when they choose to work on the classes (as long as they are done by the deadline) works great for me. I am one who appreciates personal responsibility, and this format feeds into that very well. We assign the classes at the beginning of the year and give them a time frame in which they must finish them. The classes are very well done, I know I learn something every year and I have been in the compliance area of the bank for a very long time! Many of us choose to complete the classes and test at home, without the interruptions that come with the office atmosphere. And others choose to use their office time at work to complete them. That is one thing that is so great about this program, you can adapt as needed. The reports that the program offer are easy to pull and show the auditors and examiners what the topics covered are as well as the progress of the staff. Covering training for the auditors and examiners is no issue now, and they always seem pleased that we have the Edcomm program in place. Thank you for making my job just a bit easier! Trina Smith
I was immediately impressed with the quality of The Edcomm Group Banker’s Academy online training. The training was very interactive. Along with how thorough the content was, Banker’s Academy has included many different tools within the training that all employees will benefit from. Including links to outside resources, a brief overview of every current banking regulation--which are reviewed and updated on a constant basis--fun and interactive training exercises and so much more. In order to determine if The Edcomm Group Banker’s Academy would benefit all employees at Chesapeake Bank I asked the Head Tellers and some CSRs from both the North and South regions to review the demo provided by Banker’s Academy. Here are some of the general comments given by those employees:
The customer service at The Edcomm Group Banker’s Academy is outstanding! I’ve been impressed with both my salesperson and my Client Services Manager. Anytime I had a question, they were quick to respond. The decision to change our online learning provider was definitely a good one. Thank you for all that you do!! Megan Emanuel
Luther Burbank Savings compared a lot of web based compliance training programs before choosing Edcomm and the Banker’s Academy program. Originally, our decision to go with Edcomm was based primarily on cost, and the overall simplicity of the system. The program is very user friendly. This allowed our employees to quickly get comfortable with the online learning experience. After more than 2 years we are still enjoying the Banker’s Academy system with even more benefits then initially expected. Edcomm’s customer service is superior. Whenever we need something, regardless of the request, our customer service representative (Robyn Cohen) gets it done! Our sales rep (Jim Hornberger) checks in periodically just to make sure we are happy and satisfied. We truly value that level of outstanding service and communication. Compliance training can be challenging, especially for a large diverse group. We thank Edcomm for providing training content and tools that are practical, user friendly and affordable. Leigh Wren
When Home National Bank was in the market for a new online compliance training program, we reviewed several vendors and were given access to sample demonstrations to observe the features that each company could provide. The Edcomm Group Banker's Academy was selected as the best provider for content, features and the best overall value for our needs. We have not been disappointed! Our Client Services Manager has been with us from the initial demonstrations, through our company setup and finally rolling out the new training program to our employees. Her follow-up and response time to inquiries, small glitches, concerns or needs is, in my experience, unsurpassed. She responds the same day (but never beyond 24 hours) and the resolution is swift to any problems. The course content in the online Banker's Academy site not only meets our compliance training requirements but employees have found the information to be presented in an interesting and user-friendly format. We are very pleased with the features in the program (i.e., reporting options and ease of changing or locating information). Home National Bank is pleased to recommend The Edcomm Group Banker's Academy to anyone! Jan MacLaughlin
As of June of this year, The Edcomm Group has been a source for regulatory compliance training needs for all employees and Directors of Citizens State Bank. We have found our training needs to be met on an extremely comprehensive level. The Edcomm Group responds so efficiently to the ever changing and issuance of new regulation requirements. The concept of eLearning has been personified by your company ~ it is truly architecturally interesting, flexible and lacks nothing, allowing us to fulfill our goal of comprehensive training. Our Client Services Manager is an excellent representative of The Edcomm Group and has unfailingly provided the highest level of service – second to no one. She is truly a technical expert and the epitome of customer service. She exudes the knowledge, commitment and delivery ~ All we have to do is ask and she takes care of everything ~ and exceptionally timely. Contracting with The Edcomm Group is the best move CSB has made in the area of training! Sherree L. Lawrence
I want to take this opportunity to say thank you to our Client Services Manager for the great service she has provided to us. She has gone above and beyond each and every time I have contacted her. Every company wants your business, but it is rare to get regular emails just to check and see how things are going. I have never emailed her that I did not get a response immediately. In reference to Edcomm Banker’s Academy, we have been a customer since 2008. We had a need for sales training for our front line employees that was both specific to our products and computer-based, so that it was easy for our employees to access. I had my doubts on how “tailored” it could be, but I was extremely pleased. The process went quickly and almost as soon as I uploaded the personalized pages, it was ready for me to review. Every person along the implementation route was sharp and engaged; I felt like I was their only customer. Needless to say, I am very pleased that we purchased this product. I have been able to provide sales and service training to our entire staff that is available during slow periods, so that employees can access the training from their own workstation. Our Client Services Manager has been wonderful; she has been extremely responsive to any issue and emails regularly just to check in. I would recommend Edcomm Banker’s Academy to anyone! Ragena Moore
I would like to commend Banker’s Academy on their online compliance training courses. This is the first year our financial institution has used this format and we are very pleased with the results. The classes are very informative. We lost our compliance officer a couple of months ago and I was assigned the training function. Thanks to our Client Services Manager, I learned quickly how to navigate the program and was able to satisfy our bank examiners. I am looking forward to another year with Banker’s Academy and especially with our Client Services Manager. She and I have already discussed some ways to enhance our program for next year. This has been a real learning experience, first as a student, and then as an administrator. I would definitely recommend your program to other institutions. Thanks again for helping me survive this transition. Glenda Evans
I have had the pleasure to work with The Edcomm Group Banker’s Academy using several of their training solutions. We began the relationship with our highest priority, regulatory training. For several years we have satisfied all of our regulatory needs using the Edcomm Banker's Academy product, Focus on Compliance. We have used several Edcomm Banker’s Academy products, most notably, the system simulation solution. When my department was faced with a major system conversion, minimal time to develop and deliver training and a directive to keep employees out of the classroom, Edcomm Banker’s Academy was the right decision. We would have incurred much greater costs and missed training target dates had we not used this effective solution. Contracting with a new vendor is always challenging. In my experience, execution on what was agreed to during contract negotiations requires managing the relationship closely. While most vendors hand you over after the completion of the sale, our salesperson at Edcomm Banker’s Academy has been there since day one as my go to person. She is a true professional I have enjoyed working with for several years. We also work closely with our Client Services Manager who delights us daily. Having managed multiple vendor relationships I continue to be impressed with the service that Edcomm Banker’s Academy provides. They have never missed a deadline and have been flexible beyond reason as our priorities and requirements changed. Regardless of good or bad economic times, they retained my business because of the partnership approach they take and the attention they give to delighting the customer. Linda Eagle and her team understand their business and work hard to attract and retain your business. Rebecca Rhoads
Everything is going well with our Banker's Academy training. Our employees feel like they are learning more under the Learning Link system than from the other compliance training systems we've had in the past. I think mixing up the questions and the order of their answers forces them to read the questions and understand the material instead of just rushing through to mark one more thing off of their to-do lists! We are definitely happy with our choice to remain with Banker's Academy. Lindsey Wedel
We have been using the Learning Link program for a few years now and have been very satisfied with the system and how it helps us complete training requirements. With the growth of our company, we were experiencing difficulty in ensuring that all employees were able to attend the training seminars we provided. Learning Link has helped us to overcome this challenge, as we can easily assign different training topics to all employees and track their progress using the website. We find this to be very beneficial as we can provide training to certain areas of our company that we were unable to offer prior to using Learning Link. We appreciate the customer service provided to us by The Edcomm Group Banker’s Academy. They have been very helpful when we have questions about the online system or need to tweak training topics to fit our company. Jenna Schwartze
Homeland Credit Union began using the Banker's Academy Online Training program in 2008. We have found it to be the answer to training staff located in multiple offices and complying with ongoing training requirements from examiners. The course content is quite thorough and kept up to date with required regulation changes. We have chosen to use the training program as part of our employee evaluation process by requiring specific courses. It also allows the employee to self train on additional topics that may be of interest to them. The response from our Client Services Manager has been nearly immediate. All resolutions have taken place within one to two days at the most. Communication with her has been great. With the rising cost of custom training and on-site trainers, this certainly has met a direct need for our credit union. I would recommend Banker's Academy Online Training to any financial institution. Pamela Burdett
Most of China Banking Association delegation members are very happy for joining Banker’s Academy training program. They believe they learned a lot and they like to have more opportunity to receive similar program. Zhao Yao
I wanted to thank our Client Services Manager, the Director of Technology Services, and the rest of the Edcomm Banker’s Academy team for doing such a great job in the deployment of our Regulatory Compliance training program. Overall, as a first effort for us, I think it went extremely well. Our employee response was also very positive with an on-time completion rate of close to 100%. I particularly want to our Client Services Manager and team for expediting the process of setting up the User IDs and passwords for the entire U.S. production staff. I recognize that the project had a unique set of challenges and I really appreciate the effort that was put into getting it done within such a compressed time frame. Maxine White
Being familiar with Edcomm Banker's Academy while at a previous financial institution, I was not hesitant to introduce the Banker's Academy curriculum to my current employer. The support staff was very helpful and accommodating as we selected the curriculum that was customized for our institution. Their ongoing support has also been great and feedback from the staff has been overwhelmingly positive, as they find the modules more concise and easier to understand. Paul Jarosz
The Edcomm Group has been providing Beneficial Bank with customized Compliance Training for the last 5 years. The employees like the interactive sessions rather than just reading narratives about regulation. I personally think the retention level is much higher. Employees enjoy the flexibility of not needing to finish courses in one sitting. Our Client Services Manager is an excellent representative of The Edcomm Group. She is prompt, informative, provides follow-up, and is a pleasure to work with. Nothing is too difficult for her. I appreciate the service she provides my team. Cheryl Giles
Things are going very well. The feedback from everyone in Obopay is very positive. The course is great and our Client Services Manager has been fabulous and VERY responsive. In short, no complaints and we are very happy that we went with your product. Thanks for everything and we are very satisfied with your product and very satisfied with the support that our Client Services Manager provides to us. Over the years I have dealt with a lot of vendors and the vendors usually do really good until the contract is signed and the payments are made. We enjoy the fact that our CSM has remained extremely responsive and supportive to all of our needs and that will ultimately be what ensures a long relationship between the two companies. She has done a tremendous job! She is always extremely fast and generous with her time so when my bosses are pounding on my head looking for answers, that certainly helps. John Kothanek
Being involved with training adults with Dixie Savings and Loan Association, Regions Financial Corporation and Union State Bank for 30 years gives me the understanding to focus on what it takes to move forward with meeting training needs on-demand. Dedication, hard work and loyalty have been my passion for Union State Bank for three and a half years. Developing, enriching and serving my co-workers have given me the opportunity to make new friends as well as enhancing the growth and enrichment of the company. I have developed a friend within The Edcomm Group Banker's Academy and would like to take this opportunity to thank my Client Services Manager for his quality customer service this past year. He has been very dedicated to serving my company’s needs as well as being focused on helping me embrace the Compliance world of knowledge. I really appreciate him and what he stands for as he serves USB and his other customers at Banker's Academy. I trust that Union State Bank would prosper from its relationship with The Edcomm Group Banker's Academy and the employees would benefit from the Focus on Compliance training material for years to come. Many thanks to my Client Services Manager and the entire staff with The EdComm Group Banker’s Academy for making me feel a part of their Team and to accomplish Union State Bank’s required Compliance Training. Thank you again for providing quality customer service in every way to Union State Bank. Era Campbell
I have recently completed the Banker’s Academy Achieving Teller Excellence online training program. I thought that the course was terrific. It gave me both a clear understanding of the skill sets required to be a successful Teller as well as a clear understanding of how a retail bank operates. I particularly liked the real life simulations as well as the interactive features of the program. The Banker’s Academy course has prepared me for all aspects of successfully performing the duties of the Teller position, including cash handling, processing Teller transactions and a comprehensive knowledge of banking products. In fact, I recently passed the Citibank online Teller/Customer Service aptitude test. I have prior experience within the banking industry and the Achieving Teller Excellence program leaves me fully qualified, confident and prepared to reenter the banking industry on the retail end as a Teller. I wholeheartedly recommend the course to anyone looking to get started in retail banking. I would definitely take more courses from Banker’s Academy. Henry Eber
We have been very happy with the products and services Edcomm Banker's Academy has provided over the years. They have proven to be one of the top eLearning vendors out there. More importantly, I would like to acknowledge the amazing job that our Client Services Manager has done for us. She has been a pleasure to work with and truly understands how critical excellent customer service can be. Our Client Services Manager's incredible attitude, professionalism, pleasant demeanor and overall responsiveness have truly added value to our great relationship with Edcomm Banker's Academy. Mary Stokes
Your prompt response to my inquiries, the very knowledgeable assistance with getting our IT systems to work together, and your overall professionalism and friendly service have made a great first impression. Also, my employees prefer your training to what we were using before. I feel confident that Edcomm was the right choice for us. You're a gem and Edcomm is very fortunate to have you on their team. Kathy Smith
California Bank & Trust has done business with The Edcomm Group for our compliance training for many years. Naturally, I turned to them when I needed a quick training solution. I needed to educate our employees on how to address customers' fears in light of all the Bank failures in the news today. I elected to customize their Reassuring Our Customers program to meet our specific needs. Working with their knowledgeable Customer Service Team and talented technical writers, I was able to deliver a professional program to over 1000 employees that teaches them how to best hold a conversation with worried customers regarding their FDIC insurance coverage and, more importantly, the soundness of our Bank. Vivian Van Hook
We expanded into a new state and as we were looking to establish a new bank relationship, the bank asked to see our Compliance training program. When they saw our Focus On Compliance for MSBs by The Edcomm Group Banker's Academy, they were so impressed that they accepted our account, no other questions were asked! In fact, the bank told me that they want to implement Edcomm's training program at the bank for their own staff! Assane D. Thioye
I have been acquainted with Staci Rodriguez, Client Services Manager at The Edcomm Group Banker’s Academy since late fall of 2008. She helped us launch the training program for the employees of Bank of Locust Grove, Locust Grove, Oklahoma. Our relationship has been so rewarding for me and our bank. From the first time we talked on the phone, and still today, every question I have is answered thoroughly and quickly by her, every e-mail I send to her gets a prompt reply, and every single technical issue has been resolved efficiently. As an added bonus, Staci never gives me the impression that I am interrupting her day or schedule. She is always ready with a kind word and an attitude of quality service. I have told her in the past that she is great when it comes to support and help. I want you to know how much we appreciate her. We do not get that with all of our vendors and it means a lot to me. Verla Fletcher
As a company, customer service for us is A-#1 top priority. So being sensitive to outstanding and outrageous customer service, I'd have to say Edcomm does a fantastic job in that arena. You've been absolutely terrific and incredibly responsive. Not having been the one to set this up, I've been at a complete and total loss and you've been quite gracious in assisting me; it's as if you enjoy doing it! What a concept! I'm glad to know that the products are more easily tailored as last year we received considerable feedback about the courses being too long. Being able to shorten the series or only require a unit or two should make this year much easier to handle. Time will tell on this matter, but so far, no backlash. So thank you once again for providing such awesome service! Laura Cadahia
Not only is The Edcomm Group a great training source, they also have incredible employees. No matter what, our Client Services Manager is always willing to help and she does it in a timely manner. She definitely makes it feel like we can call her anytime and she will do whatever she can to make the training experience easier. Rainbow Hopkins
The Edcomm Banker's Academy provided an excellent training for the delegation of China Banking Association. We have learned a lot about how to provide excellence customer service to bank customers as well as how to efficiently manage branches. Also thank you very much for providing us with bank visits. Zhao Yao
I wanted to take a moment to let you know that I am completely satisfied with the Banker's Academy products and services that I have been receiving as well as the customer service from my Client Services Manager, Cindy Grossman. I look forward to our partnership and training opportunities. Michelle Schoen, PHR
The Bank of Canton switched to The Edcomm Group Banker’s Academy during the summer of 2008. Having used other online training systems, I was impressed by the catalogue of available compliance courses, as well as customer service and basics of banking courses. The flexibility of not needing to finish courses in one sitting has been well received by our branch staff. The staff likes the interactive sessions rather than just reading narratives about regulations. Excellent report features are provided that are valuable not just for me at the bank-wide level but also for managers and supervisors at a department level. Our Client Services Manager has been prompt, informative, provides follow-up and has been easy to work with. He has worked hard to provide the program in a format that works for us. Louise Slattery
We converted to the Edcomm Banker's Academy’s online training program from DVD-based training one year ago. Not only did the change reduce the need for after hours training, it eliminated the travel and shipping of training materials from branch-to-branch. This training program provides up-to-date information at our fingertips and is very user friendly. Our Client Services Manager has always responded to our questions quickly and her knowledge of the software has made the transition almost effortless. All we have to do is ask and she takes care of the request. We thank Edcomm Banker's Academy for providing training materials that are easy to understand and affordable. Rachael Fisher
Working with Edcomm during 2009 proved to be an excellent experience! Their professionalism, attention to detail and diligence with meeting project deadlines were just what we needed! During the project, they provided prompt service, a history of what had occurred in the past, and recommendations on how to go about customizing our courses. Edcomm has been a strong partner in our effort to provide regulatory compliance training to our employees. Michelle Evans
Our bank switched to Edcomm Banker’s Academy in January 2008 for our employee online training program. Since our conversion, all I have heard are positive comments. For example, one employee noted – "Very impressed. Much better program. Good product selection!" Senior management, as well as front line and backroom support employees, all conveyed these same feelings. Pete Fulkerson
During a seminar; one of our employees received a folder from Edcomm filled with information on their training program. We were intrigued by the materials; we had to take a look. After the first viewing we said – This is the training program for us! Right away we were on the phone with Edcomm’s fantastic support team setting up our Bank’s employees. In no time we were up and running. The transition to Edcomm’s training site was great – the employees love the ease of navigation and the well written content. Regulations are ever changing and Edcomm is quick to launch updated materials. Utilizing Edcomm’s training program has definitely made my job a lot easier! The report features are easy to understand and any report can be exported for customizing. It makes “Audit Time” that much less stressful. Dawn N. Tenglin
What brings together all e-learning programs is its administrative piece. Through Learning Link we have been able to follow the progress of our 540+ employees. With minimal effort we can review the topics and modules that have been completed and at what level of competency. Navigating through Learning Link is intuitive. A person can be very proficient with very little time investment. Changes in status of employees, such as a promotion, can be reflected in Learning Link with a few key strokes. We recently had an FDIC exam and the examiners were very impressed with the amount of detail in the record keeping available through Learning Link. Frances Gusst
In my 27+ years in the banking industry, I have worked with numerous consultants. It is not until I started working with Edcomm that I experienced a true partnership. Our employees love our new Banker’s Academy programs and I thank you for keeping me on track and helping our Learning and Leadership team look so good! Thanks, again. Lynn S. Crawford
I have been very impressed with every aspect of dealing with your company. From the first initial contact through the completion of my first two courses; everyone within your organization has been top notch! I have not found a more courteous, helpful and encouraging team of people to work with as those on your team. Your company is very professional and has answered every question or concern in a quick and concise manner. I feel very comfortable making a phone call to anyone within your organization knowing confidently, that I will be helped at each step toward my future goals in Banking. I recently completed the two courses on "Achieving Commercial Lending Excellence" and "Focus On AML/BSA". The pedagogical method used in presenting the material, helped me to easily understand while allowing me to better retain the information. I am looking forward to continuing my education and moving toward a new career in banking, with the help of Banker's Academy. I would not hesitate to recommend Banker's Academy to anyone seeking to do the same. Tell Butler
Michael Ciaverelli went out of his way. Your staff looked at things from their end and responded quickly every time we tried something new. I appreciate all of the help that was given to me and am very happy with the results. Deborah Wilson
The Edcomm Group was great to work with on developing, providing and documenting our customized BSA training program. We look forward to their continued assistance with our compliance training needs, and I highly recommend their services. James J. Halushka, J.D., CAMS
Please be advised that here at Apple Bank for Savings we have been very pleased with the level of service from Banker's Academy. My organization and students find the courses to be very user friendly. The reading material is very pertinent and not filled with useless information. We have had no problems with Learning Link. The layout and design of the material in the various courses are great. I have been personally impressed with your level of service. Whenever myself or Mauren Douglas needed assistance, you have always been there for us. We are thankful for all your assistance especially regarding various reports. I was also impressed with how often the courses are updated when policies, procedures and regulations change. For example, when the FDIC changed some of their regulations, I at once took a look to see if the course was updated and it was. Once again, thank you for your high level of service and you can continue to use me as a reference. It is always a pleasure to talk to other organizations about Edcomm Banker's Academy. Brent Gittens
I have been working with Edcomm Banker's Academy for over two years and I continue to be impressed by the responsiveness of their Client Services Team. Additionally, I am pleased with how quickly they make edits to the content when regulations change. Banker's Academy ensures that our Compliance training program is up-to-date and accurate at all times. Jane Colbert
During the past two years, The Edcomm Group Banker's Academy has consistently exceeded my expectations as it relates to the computer based training system. Not only is the product design, content, and price better than the competition, but the support staff at The Edcomm Group Banker's Academy goes the extra mile to ensure a smooth process. The support staff is friendly and quick to respond and resolve any issues that may arise. I am also blown away with The Edcomm Group Banker's Academy's ability to manage ongoing regulatory changes. They often update training content before I am able to revise applicable policies and procedures. With so many changes during the last year, keeping employees trained has been a vital element of compliance. I would strongly recommend The Edcomm Group Banker's Academy for any training needs. Jerrica Anderson
I have never worked with a company that knows banking as well as Edcomm. We have deployed many of their Bankers Academy training programs and they are superbly designed and written. Most importantly Edcomm has been our partner as we developed our retail product strategy to respond to the eBusiness revolution. Their insight into our customers and their needs was a vital component of the success of our endeavors. Heather Robinson
I am an older career changer who has a desire to move in to the financial services or lending industry. I first contacted your company on recommendation from another person in a similar situation earlier this year. I want to tell you both that I feel like you have an outstanding company. Everything has gone well and without incident since our first contact with each other. Secondly, and most profoundly, I want to tell you that you have an outstanding staff. Specifically, the two ladies I have worked with; these are two outstanding, fresh, wonderful people to work with. They have been extremely helpful, encouraging and professional in every sense of the word. At the same time, they have represented your company with loyalty and precision. They have reached out to me and have in my opinion, gone the extra mile for me as a client. I am never embarrassed to contact them and always receive top notch customer service when I need something. Because of their great attitude and helpfulness, I have and will continue to recommend the Edcomm Bankers Academy to others. Bryon Butler
As far as customer service, there has not been anything better that could have been done on any level. Top notch service with efficient response. You have an overall great product and excellent customer service. Susan Allen
Thank you for your prompt, helpful and courteous assistance in developing and implementing our Anti-Tying program. Your responses to our questions and requests were most helpful. The Anti-Tying program was successful, easy for our employees to use, and very well-received. Paul May
I wanted to take a moment and write to you about the wonderful experience we have had working with Edcomm. Here at Westcorp we pride ourselves on our Customer Focus and work to achieve the highest levels of customer service possible, so we know great service when we see it! Your staff has worked very hard to help us into the "Web Based Training Era", and we have not always made it that easy for you. You have displayed patience, flexibility, and an unwavering desire to do whatever it takes to make this project work for us. I am very fortunate to have found a business partner in Edcomm and not just another vendor. Thank you for your hard work and diligence. Keep it up! Craig Robinson
I can’t believe what wonderful customer service your company has; No matter who I have talked to, someone has always gotten back to me very quickly and always been able to provide what I’ve needed. I think that in and of itself is fantastic. Plus, everyone is pleasant to talk to and you don’t keep getting transferred around. Thanks again. Sarah Weaver
My name is Heather Dove GreenLeaf and I am the Staff Training Coordinator for Chelsea State Bank in Chelsea, Michigan. I am writing to express to you my satisfaction with the service I have received from your company. In a world where it seems customer service has become extinct it is such a breath of fresh air to work with your staff. Of the times that I have called to speak to any department I have always been received with a warm greeting and prompt offer to help in any way. I would especially like to express my gratitude to and satisfaction with my Client Services Manager David McDonagh. Just last week I was experiencing a very busy Friday and was asked by upper management to generate some reports on student progress. I had very little time to do so and after realizing that I really wasn’t quite sure how to generate the information I needed I sent an email to David. I could not believe how quickly he responded with a phone call. He was able to show me a very simple way to get exactly what I needed. I was so impressed with the fact that he had everything that I needed there at his fingertips and almost instantaneously it was at mine through and email sent during our conversation. He not only sent me a nice and easy step by step instructional, equipped with screen pictures and all, but he knew I was in a bind to get the information out rather quickly and sent me all that I needed in Excel format. I could not believe as we were talking how user friendly this reporting function was. Thanks to your company and David my hectic work week and my day-to-day work has been made so much easier. Heather Dove Greenleaf
I value my relationship with Edcomm since establishing a one-on-one with my account representative, Katherine Newman. I feel that my questions and concerns are taken seriously. A suggestion recently resulted in changes to pictorial images displayed in one of the courses related to diversity. In today’s quickly changing regulatory environment, you must feel that you have a reliable partner in efforts to inform and educate your workforce. Edcomm has been reliable in that process and is very receptive to suggestions regarding their product. Shelby Walker
The Edcomm Group Banker’s Academy has gone above and beyond the definition of customer service. Anytime I have a question or a problem, they are quick and efficient in getting it resolved. My Client Services Manager is very informative, intelligent and provides great follow-up service in every situation. He has been able to adapt the system to a format that is very beneficial to our bank. It allows us to meet compliance standards and helps educate our employees in every aspect of the banking system. With the combination of great customer service and informative classes, The Edcomm Group Banker’s Academy has become the best online training resource we have ever used. Whit Ross
Just wanted to take a couple of minutes and let you know that everything is going great with Banker's Academy. The courses are very well put together and the interaction within the course is great. Another feature I especially like is being able to keep track of our employees' external training that they have done. Phyllis Thrall
I am happy with the set up and the training materials. It is easy to read, and simple to follow and complete the course. I do not have a problem maintaining the records for all students in our branches. I am glad to have great support and feedback from my Client Services Manager, Brandy Long. It is always fast and to the point. Thank you for all your help. Zarina Shushkovskaya
I wanted to thank you for the support over the training application and your "can do" attitude. It has been a pleasure working with you. One of the many positive things is your availability; whether it's communication over the telephone or via email, it is very helpful that you are there when needed and your quick turnaround time on training requests is excellent. Lastly, you have communicated new additions with the training technology (i.e., student email reminders, dividing groups, and dividing large classes of students) and it has proved to be very beneficial and a real time saver on my end. Linda Hall
We've been very happy with the support that we've received and the quick turnaround with addressing questions about the program, changes to our set up and profiles, and follow up on content changes/questions/information. Heather Luciani
We looked at several different training systems and chose Banker's Academy for its ease of use and support. When we made that decision we wore told that it would take approximately two weeks to get set up. WOW...were we pleasantly surprised when it was done in four days! Hats off to Cindy Grossman who got this done and also to Carolyn Augustine who did the demos when we were looking for training. Blair Ball
I recently worked with Dave McDonagh on developing online coursework for our company which was very detailed. We had multiple deadlines to meet and Dave was very conscientious of our turnaround times. He committed to daily follow-up to ensure he met our deadlines and expectations. Dave was always professional despite the constant pressure to turn work around. Anita Peterson
Being a small bank we really have to lean hard on sourced vendors for help -- we are too small to have our own internal training program so a program like yours is vital. David Nightingale
Everyone seems to enjoy the online training vs. any other type of training we have done in the past. I really enjoy the reports, email function, etc. It's all going great! Amy Kingfisher
Given the widespread location of all of our branches and the employee-to-trainer ratio, an eLearning system for our annual training needs is a lifesaver. The Edcomm Group Banker's Academy provides an excellent variety of courses and content. The material is presented in a manner that is beneficial to all levels of employees, while maintaining an ease of understanding for all learning types. The customer service is consistently outstanding with The Edcomm Group Banker's Academy. Our Client Services Manager has been absolutely wonderful to work with. She is always friendly, professional and prompt. She has always been proactive in determining our needs or questions and provides results and answers nearly immediately. We truly appreciate The Edcomm Group Banker's Academy and the entire staff for fulfilling our eLearning needs in such an easy, professional and effective manner. Nicole Hass
We have been actively using the Edcomm training site, Banker’s Academy, since the beginning of last year. I am responsible for keeping our records current, courses updated and making reports for our examiners. We have had other online training sites in the past, but these following makes Edcomm tops in my book:
All in all, I find using Banker’s Academy stress-free and easy to use. Gail Steel
All is well in the utilization of the Edcomm Banker's Academy training here at Evans Bank. Edcomm continues to be a useful tool in our commitment to provide consistent training and reinforcement of various regulations and financial information. Gary Griffin
The curriculum at The Edcomm Group Banker's Academy was great. It was comprehensive and the layout of the training modules with recap questions was nice. The service that our Client Services Manager has provided us with was excellent. If I had a question or a problem, she was quick to get back to me and was always friendly! Kirsten Enbody
Our employees liked the new look and found it visually appealing. Plus since we complete many of these same modules year after year, it made the training seem like something new. Julie Palmatier
As a microfinance institution in Pakistan, we were concerned about our ability to find a Compliance and Anti-Money Laundering (AML) training program appropriate for our bank. The Edcomm Group Banker's Academy not only provided a Compliance and AML program customized for Pakistan, but they also customized it for a microlending institution. The courses are perfect, and the service supplied by The Edcomm Group Banker's Academy has been consistently attentive and responsive. Most importantly, our students love the interactive eLearning format and are learning what they need in order to reduce risk at the Bank. Farid Premani
Switching to The Edcomm Group Banker’s Academy gave our learners a richer visual experience, more interaction and the benefit of sound for auditory learners. The programs are easy to customize by selecting specific topics to fit certain audiences. Our Sales Representative was knowledgeable and patient and our Client Services Manager does a fantastic job supporting us. I couldn’t ask for better service! The regulatory courses allow us to save time and expenses by training these required courses in the branches. I am also able to incorporate topics into my classroom new hire training programs to enrich the content and allow participants to experience a different delivery method. This is very helpful in keeping their attention in a multi-day course. The reports provide all the documentation I need for compliance. I have tried three providers and I am very happy with this product! Lisa Forsman
Everything is going well, now that the 4th quarter is knocking at our door. I have received very positive feedback; in fact some of the employees that were used to the BTCC training have remarked how much easier and quicker the EDCOMM training is. Barbara A. Jackson
We evaluated training companies and interviewed bankers from many countries around the world, and Edcomm’s Banker's Academy was determined to be the best provider of training to the banking industry in the world. We measured four basic areas: quality of programs, quality of service, breadth of products and services, and price to value. Edcomm was the only company to achieve an ‘A’ rating in each category. Buck Liu
LibertyPointe Bank has been using Edcomm On-Line Training Program for all bank employees since 2007. Edcomm provides all necessary courses for the bank’s need whether required by regulations or by the bank. The courses are easy to follow and understood. The test followed by each course ensures that the employee truly understands the course. Edcomm also customizes the bank’s special need, which is very important for the bank and the bank’s employees are very pleased with this. I’m extremely pleased with the customer service I received whenever I have questions. Robyn Cohen was always quick in responding to my questions and requests in the most professional way. The operator was also very courteous in directing phone calls. Helen Bamford
California Bankers Association (CBA) is proud to be partnering with The Edcomm Group to deliver Focus on California Financial Elder Abuse to its membership. We have collaborated with Edcomm on the content of the program to ensure its applicability to the new California law, and will continue to work with Edcomm to maintain the accuracy of the course as the law evolves. John Lingvall
I want to take a moment to express our satisfaction with the Edcomm Group Banker's Academy. A few months after we loaded the initial group of courses, we found that we needed to re-bundle one of the courses into several smaller ones - you had it done in less than a day! Since then we have purchased two other courses with the same prompt attention, and just this week we decided to purchase the full library for our employees. As for the course content - our employees have never been happier about these course. They are straight forward, easy to understand and the quizzes and interactions are fun. Last year we received so many employee complaints about the content that we knew we had to do something - we have heard only great things about the content from Edcomm Banker's Academy. Alice Leal
We’re a state chartered DeNovo bank in operation for slightly more than a year. We have a small compliment of very experienced individuals sharing multiple roles. Time management and coordinating the availability of personnel to attend classroom-structured training is nearly impossible. Adding to this is the recent move from a temporary facility into our newly constructed building that was immediately piggy-backed by a very thorough regulatory exam. Compliance training for all bank personnel and directors was at the forefront of the exam. This gave me an opportunity to explain and demonstrate our Focus on Compliance courses, testing and reporting measures. The examiners thoroughly reviewed the program and were impressed with our solution to compliance training with Banker's Academy. Banker’s Academy's Focus on Compliance is an effective, efficient and enjoyable solution to compliance training. A less obvious yet very important benefit is the unparalleled customer support service exemplified by The Edcomm Group. Only a phone call away and always available to provide any assistance needed. I’m looking forward to a long, wonderful relationship. Thank you all so much. Dennis F. Zielinski
I just want to take this opportunity to let you know that Brandy Long, our Client Services Manager, has done a terrific job in helping me learn the Edcomm system. I recently took over the training in May 2009, and Brandy has responded quickly to all of my numerous queries. She has assisted us with requests for revisions to the modules, tutorials on how to perform maintenance to the system, creating duplicate profiles, etc. Her patience in providing me with this guidance is greatly appreciated. We are very pleased with the Edcomm online training courses and the service provided by Brandy. She is a great representation of your services and an asset to your company. Nancy R. Niro
The training courses that Edcomm Banker’s Academy provides are easy to navigate. The courses have an abundance of information, but don’t overwhelm you! Most of our tellers do not have a lot of time to sit and complete a course. They like the flexibility of having the option to complete all topics at one time, or logging in at a different time to pick up where they left off. Kelly Walker
Everything is going very well, and our Client Services Manager has been taking very good care of us. We also appreciate all the updates to the courses that she has been sending us, as well as, the selection of courses and certificates help our employees learn about the latest regulations and keep our bank in compliance. Thank you for following up with us; we are very happy with the program! Laura Colvill
Our Client Services Manager has provided us with exceptional customer service. This was one of the things that I was concerned about when we switched from BVS to The Edcomm Group Banker's Academy. However, our Client Services Manager has surpassed our expectations and I want to thank her for a job well done. Marlyne Barrett
The Edcomm Group Banker's Academy is very helpful and goes above and beyond what I expect from our training partners. Recently, I was looking for a template to write a training policy. Shortly after asking our Client Services Representative, I received an email with a great template that has been very helpful in writing the policy. He is always ready to help out, whether I am asking him to review additional courses or to update our current library. Tanya Cooke
Working with The Edcomm Group Banker's Academy has proven to be a very effective and positive training experience. Unlike most other companies, contacting The Edcomm Group Banker's Academy is always easy and our Client Services Manager quickly responds to our questions and concerns. Also, the learning management system, Learning Link, is easy to navigate and provides a wide range of reports to help during examinations. Julia Chang
The biggest thing that stands out to me about The Edcomm Group Banker’s Academy is how easy it is to work with the staff! Our Client Services Manager and Sales Representatives have been wonderful! I find that service like this is rare in the circles that I run in. Lloyd Tittle
Everyone loves this testing much better than our previous testing system. It comes in handy with our new tellers being hired; it cuts down on the manual training I would usually have to do. Melinda Russell
Overall this training program is working out great. I think allowing the staff to be able to work at their own pace and pick the courses they are interested in has sparked some excitement. I believe it is well worth the investment. Clearly your company has designed a training program that is well worth the expenditure. Pam Burdett
I have to say, things are going so much better than we expected. We anticipated a lot of grumbling, but we haven't received any! We are on our second month of "official" training and the response has been overwhelmingly positive. Senior Management and myself are so happy with our decision to work with you guys, you rock!! I would love for your supervisor to know how happy we are with everything we've received from you so far! I foresee a lasting relationship with Banker's Academy!! Donna M. Martin
Banker’s Academy training certainly serves as a great refresher for those that have been around banking for awhile. Several employees have commented that they’ve gone straight to the quizzes only to find out they didn’t know as much as they thought and had to go back to the beginning. The Branch Managers LOVE it. They finally have something constructive for their staff to do during down times other then surfing the net. It has also been great for our new hires. It really helps to reinforce the “live” training they are getting. I would say we are pleased with our investment. Vicky Heller
EVERY time I needed her help, my Client Services Manager was there. It was a pleasure working with her. Deborah Simonetti
These courses are awesome! We are very pleased with the service we have received and the courses overall, especially the Reg CC course. It's a tough course, but your training made it easy to comprehend. We look forward to continuing our training with Edcomm Banker's Academy. Marji Wolfe
The Customer Service couldn't be better. Our employees like this system better than our previous system. Karen Butcher
The Edcomm Group Banker's Academy's online compliance training has been used as our online training for the past two years. The courses are comprehensive and the system is user-friendly. The fact that the courses are available in various languages is a definite plus for international banks. I would recommend the training program to anyone who wants to keep their compliance training up-to-date and facilitate the process. Diane Roman
We are certainly enjoying it! I've taken 8 of the tests so far! They are very informative and thorough and I love them! Monica L. Parks
The turnaround of the Edcomm Banker's Academy team is fantastic and super quick! Holly Kurzman
The simulations Edcomm created for our recent conversion training efforts were a huge hit! Thank you, again, for delivering this project so quickly. Cheryl Olson
I have gotten very good feedback on the English version (BSA by Role). Serveral employees have said it's the best training they received in BSA. Milagros Yanes
The Edcomm Group Banker's Academy is extremely accommodating! The ease of working with them has allowed us to enhance our compliance content as well as move forward with training. Erynne Hallock
My Client Services Manager is a gem! Many thanks for his continued assistance!. Laura Spencer
Everything is great! We love the system. Kristy Davis
I like Edcomm. The set up is generally easy to follow. The courses are accurate and informative without going into too much detail. We use these courses for new employee training and ongoing annual training. We have 20 offices within a 200 mile footprint and Edcomm makes the annual Security, BSA and Privacy training much easier than trying to pull employees in for regional meetings. Tanya Cooke
Banker’s Academy is well put together. Your customer service is excellent and very quick with their responses. Erika Powell, PHR
Thank you again for all your help. The courses we have contracted are great and meeting our needs at this time. The service we have received is awesome. Jamie D. Albertson
One of my favorite Learning Link features is how easy it is to pull training records for all classes or on a specific class or student. Whenever we have asked a customer service question, or needed support, the response times have been excellent and very timely. As a matter of fact, we called the technical support one day, and one of the technicians went above and beyond what was required by him, and then checked back. I also enjoy the updates of new classes. Crystal Klopfer, CCBCO
Focus on Compliance from Edcomm Banker's Academy is a great bank training program. We had no problems with the course and I am thoroughly happy with how well it met the bank's compliance training needs. Rebecca Jones
I really do appreciate you and ALL of your help! Thank you again for being a GREAT Client Services Manager!!!!! Era Campbell
This course was very helpful for me and clarified a lot of my doubts about TouchPoint. I think that everyone would benefit from this course, whether it be a short version with one simulation each transaction or this version. I think at least supervisor and managers should take the course because the more exposure to it the better and easier it will be for everyone. The walkthrough and the simulations were great. Grisel Cardenas
The Edcomm Group has outdone itself with eTAC Simulation Training! We introduced a new system for eBusiness managers throughout our organization, and we have a 100% adoption rate because of the excellence of the training program. Thank you! Mick Spilsbury
World of Banking is an outstanding eLearning orientation to the banking industry. Every employee at Intrust Bank goes through this program when they start, and our veteran bankers appreciate it too. Edcomm and Bankers Academy have delivered an overview of banking that is perfect for an orientation program with information on bank products, bank services, compliance and risk, bank systems, even trends for the future - and our people have enjoyed it because it's interactive and fun. It has worked perfectly for our tellers, platform and back office personnel. In 20 minutes of self study at the computer our associates learn (and remember) more than they would in a half day in the classroom. This is awesome!!! Jessica Bernal
I have worked with Edcomm over the last 7-8 years in two different banks and capacities. They were the first cost-effective solution that I have had for providing 150 mid-level to junior managers in production management skills training. That course was both classroom led and PC based, and has now morphed into a web-based supported experience. Their demonstrated expertise in bank operations, both back-office and front line, was a major determinant in my selection of their solutions. The proof in the pudding was the contribution each of the departments have made to bottom line contribution. In my latest role, my Divisions/Departments have generated over $15 million in direct financial improvement, and overall cost avoidance and productivity benefits of $175 million in the last five years (we are a bank with a 44% efficiency ratio). I can safely say that Edcomm had a big role in helping us get there. I have used Edcomm to provide Bank Operations customer service training, communications and leadership training for production managers, conversion project management training, web-based operating risk training, and off-site meeting facilitation for our upcoming conversions. Learner feedback has been very high for Edcomm and they are a good supplement to the Bank's normal battery of training provided by our Corporate Training Department. Edcomm's value proposition is their expertise in both back room and front line operations functions, as well as their working knowledge of banking. More importantly, it is their ability to customize solutions according to your needs. I thought highly enough of them to use them after I left one bank, and moved to another bank and saw similar needs. If you want any more background, give me a call. Frank Lee
It has been a joy to work with Edcomm. The breadth and depth of your knowledge and experience in developing and delivering bank industry training is exceptional. Your Teller Training and Compliance Training programs are by far the best in the industry! Your responsive attitude toward your clients and partners is outstanding as evidenced by your ability to customize training programs for different audiences. As an education provider to banking, insurance and financial service companies in Northeast Ohio, it is a delight working with you. Keith P. Rasey, Ph.D.
The Edcomm Group Banker's Academy has made training enjoyable! Employees all agree that they are learning a lot and enjoying the activities found within the course. Tech support has been wonderful and I always get a prompt response. If you are looking to purchase a great training tool for your money, look no further--Banker's Academy is it! Lushunda Bogany
Edcomm has a genuine interest in making sure their clients are completely satisfied with their product purchase. They take a personal interest in client needs and obtaining excellent end results. Angela Beausoleil
I completed the [BSA/AML] program and found it to be very useful, user friendly and even fun in some cases (but don't tell anyone!) Lisa Craig
Our Sales Representative worked with my company for many, many months while we were exploring our options to find the best online training vehicle for our learning needs. She was extremely knowledgeable about the product she was providing and always did her best to offer us the best possible option to meet our needs. She was consistently professional and flexible, considering the many demands we placed on her. I would recommend The Edcomm Group Banker's Academy to any of my colleagues who are looking to implement an online training product. Sophia Valentin
I am using Banker's Academy for my Compliance training and I just wanted to say that the program is going very well. I am very pleased with the level of customer service that I have received from Staci Rodriguez. She has been so helpful and responsive, and I really appreciate it! Deb Thompson
Your service is unbelievable! I am so thrilled with your expedient responses! I have been in the service industry well over a decade and this is the first time I have been treated like a valued customer. Thank you for working diligently on my behalf. Ashma K. Miah
We are extremely pleased with the training program from Banker's Academy. It has certainly satisfied our need for a comprehensive means of training. Pam Burdett
I can’t express how nice it is to have a vendor that responds to our problems and questions as quickly as you do. Trust me, not all providers are that attentive. Verla Fletcher
In general, I have been very happy with our online training program. Everyone at The Edcomm Group Banker's Academy has been very helpful when I have had questions regarding our annual set-up, and when other issues have arisen along the way. Mary Baus
My Client Services Manager is very helpful and it is very apparent that she enjoys her job. She takes helping me very seriously. I feel very confident that if I need something, she will be very willing to help me. I appreciate it. Thanks again and have a great day!!!! Carolyn Chapman
As a backup ATM Operator, I had trouble remembering the correct procedures for balancing the ATM. This program allowed me to practice keying the correct amounts and following the right steps to properly balance the ATM. After taking the course [Achieving ATM Operations Excellence], balancing the ATM when the regular operator is out is a breeze. E. E.
Achieving Banking Excellence has given me a much better grasp of the entire banking industry, outside the scope of what I do on a daily basis. This has given me a better understanding of my co-workers and how to excel at my job. D. M.
This program helped us teach our people what to do to prevent robberies and what to do or not do if one happens. R. N. E.
Finding a training program that meets the requirements of our examiners was a challenge until we met Edcomm. With Edcomm's team, we quickly and easily created a custom program that our employees liked and the examiners loved. Craig Robinson
Call Center Skills is second to none. I felt I was really learning how to handle real world experiences. I am now prepared to assist any type of caller. R. T.
The Edcomm group is now my vendor of choice. Communicate, Communicate, Communicate covered every pertinent communication issue we have. The tools for achieving conflict resolution and organizational communication could not have been more timely. I. M.
Community Banking Excellence is the best training I've had in my professional career. I can definitely use the tools in this course to improve my customer relationships. N. P.
Our Compliance Program is exquisite. The staff at Edcomm has proven to be very well informed, professional and simply delightful to work with. Best of all, our users are actually enjoying the modules and the auditors are satisfied that compliance is being well covered. Frances Gusst
Serving Your Customer is such important training. After all, it all starts with the customer. I feel like a real professional now and look forward to dealing with customers with confidence! Y. K.
This course teaches everything our people need to know about EEO, from the top executives to the clerical staff. T. S. S.
This course corresponded with a case I had at the branch. There was an elderly customer who was being cheated by her own son. Thanks to this training I recognized it. And, I knew exactly what procedure to follow! The result, we saved this woman's money and she was not a victim. C. B.
This program helped us communicate our Code of Conduct to all employees. It’s nice to know everyone is getting the same message. C. L. N.
Although I knew about fraud schemes before, I never knew how many tools we have to catch them and protect ourselves and our customers. Thank you for this great lesson. J. J.
With Focus on HR Compliance we now have an awesome curriculum of HR training throughout the bank. J. G. M.
We were rolling out our new HSA products and needed to train our branch employees quickly. Edcomm delivered custom training within weeks and we met our product launch date with knowledgeable staff! P. K.
Wow - I never realized how many day-to-day actions could be security problems. I now realize that we need to be much more security conscious than we were. J. A. J.
This workshop has made me understand the importance of asking my people what they are working on, and I also understand the importance of learning the numbers for my area because production is the name of the game. D. S.
Leadership: Sharing the Vision has helped me manage my team and deal with people better than I was. The activities really helped. B. H.
I was new to lending and this course gave me what I needed to better understand our procedures. L. G.
What I learned in this program that will really make a difference is that I will see the fraud happening before it is too late. R. S. E.
I just recently became a proof operator and World of Banking was the perfect introduction to the banking industry. It made me feel sure of myself. In fact, as everyone is involved with banking in one way or another, I think the program would be beneficial to anyone. H. N.
Working with The Edcomm Group Banker's Academy, the only thing i can say is "WOW what AWESOME service!!. Dawn N. Tenglin
Thank you for a great course! It’s going to be safer around here. Many people may not realize the danger of an unsafe workplace but for those of us who do, this is the best course ever. L. E.
The PMW [Performance Management Workbench] makes productivity management a snap. J. F.
I have gained much knowledge from this class. Achieving Platform Excellence is important for all bank platform professionals. Thank you. J. J.
This is great! We can re-certify our employees on our Conflicts of Interest policy before they participate in a large procurement. J. A. C.
Our instructor meticulously guided us through all the important aspects of Project Management. The class made me realize how integral I am to my organization, giving me a new appreciation for the work I do. H. M.
I never knew what was actually considered a record. This course helped me realize that everything is a record! Thanks! C. B. G.
I was new to the Risk Management department, and this course helped me learn all the policies and procedures I needed to know. P. N.
This course [Achieving Sales & Service Excellence] is excellent. I wish I would have had this earlier in my career. P. D.
We had trouble figuring out a way to meet the new law's 2 hour training requirement without pulling all our supervisors off the floor at once. This class allowed our supervisors to complete the training when it was best for them, without slipping any deadlines. J. L. J.
Our entire Operations area was in turmoil as a new backend system was being implemented. It touched everyone and changed the way we did business. Edcomm’s Simulation Training saved the day. We deployed the training two weeks before the system and delivered consistent, standardized, APPLIED training just like you promised we would! G. L.
The Edcomm Group has outdone itself with Simulation Training! We introduced a new system, and we have a 100% adoption rate because of the excellence of the training program. Thank you! M. S.
Simulation training was the single most important factor to help us prepare for the Teller system conversion. Our Tellers got a consistent message and got to practice, practice, practice. When the system was finally rolled out, they were ready! J. H.
We had a very tight deadline with implementing our new system and were running behind on some of our internal deadlines. Edcomm delivered outstanding simulation training quickly, and we were able to still meet our roll-out date! G. C.
I have had training before and it is always general and vague. Achieving Teller Excellence covered the specific duties of my job, and the examples and exercises used our bank’s system. I feel like I really learned something useful. This class is well worth the effort. K. C.
Our budget was small, but we still needed to train our staff and keep records for HR and Examiners. Banker’s Academy Unlimited provided all the training we needed and tools for tracking and reporting for a low yearly price. Thanks Banker’s Academy! C. J.
I have been extremely satisfied with Edcomm's service! The reporting functionality has been very helpful in several of our audits. We are very happy with the Banker's Academy list of classes. Everyone that I have dealt with at Edcomm has been very knowledgeable and friendly. Judy Robertson
Banker’s Academy’s training program had an immediate impact on our bottom line productivity and efficiency. It has laid a great foundation for us to build upon. The course content and delivery was excellent and it couldn’t have been more applicable to our business and culture. As a bank, we would like to do more Banker’s Academy training programs. Venkat Menon
The course was perfect for new managers. It presented new opportunities and tools to manage a team in the most effective manner. I would like to see many more of these courses at Burgan Bank. Thank you, Dr. Eagle, for an excellent training program!. Ahassan Marjeria
Dr. Linda Eagle presented a great curriculum. The course was well organized and immediately I could see how useful these applications would be to Burgan Bank. Thank you, Dr. Eagle for your interesting and motivating demonstration. P.S.B. Nair
This course is an amazing tool that will help Burgan Bank to manage operations in a more positive way. The exercises allowed us to measure and analyze our use of time so the bank can operate on a more efficient level. Thank you, Dr. Eagle, for providing our group with such great learning tools. John Augustine
As manager of card operations the course gave me a number of outstanding techniques that I will apply to my department to improve job quality, efficiency and productivity. I look forward to future operations courses and thank Dr. Eagle for her time and attention to detail. Abdessattar
This course was perfectly tailored for the better management of problems in the operations department. I had a wonderful experience in the training seminar. I am fully satisfied with the entire construction of the course, the material and Dr. Linda’s superior presentation, thank you! Ramesh
Dr. Linda’s presentation was engaging and educational. The course focused on how to improve productivity and quality in a highly interactive format. I would love to attend additional courses at Burgan Bank. PGMenon
Managing Banking Operations for Productivity and Quality was an outstanding course. I believe the course will help Burgan Bank become more proficient in its future endeavors. Thanks you, Dr. Linda Eagle, for conducting such an informative session. Abeer Al Alauy
I really enjoyed participating in this course. The course was packed with useful information and methods that I look forward to applying in my daily routine. Its focus on increased productivity and time management will help reduce the time used for processing through out our work day at Burgan Bank. Menwa
The seminar provided exceptional instructions on how to better utilize our free time at Burgan Bank. The course’s focus on time management has given me the tools to manage my staff more effectively. I thank Dr. Linda Eagle for her enthusiastic approach to teaching. Jlarinder
The course will be very useful in improving both the quality and productivity of work for my department. Thank you so much to Dr. Linda Eagle for her clear and comprehensible teaching technique. Shararah
The curriculum was completely in line with my business goals and has broadened my knowledge of productivity and quality. I can now confidently go back to my office and start implementing the methods covered in the course. I would strongly recommend this program and greatly appreciate Dr. Linda Eagle’s efforts to pass this information onto us at Burgan Bank. Cosme Coelho
The course gave excellent insight into decision making and time management. The exercises and activities expanded on these ideas by providing calculations to determine the cost of the job and the cost of the employee. It allowed participants to link the curriculum to the scenario they face on a daily basis at Burgan Bank. Thank you very much to Dr. Eagle for her first-rate presentation. No name
The seminar was wonderful and covered a full range of management planning topics. Dr. Eagle took the time to explain the best approach to implementing the methods discussed in the session. The lessons learned through this experience will surely help Burgan Bank rise above their competition. Aisah Al Sabah
The course gave an excellent overview of the main goal of the operations department. It tackled specific issues such as, the importance of meeting demands as well as customer service. The activities and exercises included in the session put to use the lessons and techniques in a dynamic and interesting way. Thank you to Dr. Eagle for providing such a superb learning experience. Laila
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