Why Do You Need Achieving Service Excellence for Credit Unions?

In today's financial services marketplace, thousands of products and services are available at your members' fingertips. In order to stay ahead in this competitive market, credit union employees need to be able to attract new members and retain existing members by providing outstanding service that stands above the rest.

Creating great member relationships will encourage members to choose your credit union's products and services over other competitors. Achieving Service Excellence for Credit Unions will give you just what you need to become an outstanding relationship manager.

Achieving Service Excellence for Credit Unions has trained hundreds of credit union personnel worldwide and is used by credit unions across the country. Upon completion, you'll receive Banker's Academy Service Certification (BASERCUC). With Banker's Academy's global presence, our BASERCUC will help you advance your career in today's financial industry.

Career Path

Students who have used Achieving Service Excellence for Credit Unions have gone on to excel in other areas of their credit union including:

• Lead service representative
• Sales representative
• Branch manager
• Financial advisor
• Mortgage advisor
• Loan officer
• Relationship manager
• Retail support
• Trainer
• Trust services representative
• Human resources representative

What's The Class Like?

Achieving Service Excellence for Credit Unions begins with an overview of the industry, and then addresses the tasks and responsibilities of providing excellent member service. You'll learn a model for successfully communicating with members while providing outstanding service and how to deal with various types of members in a variety of situations.

The course is an eLearning course that is accessible over the Internet from any location at any time. You can begin the course immediately! The course uses sound, video and animation to make learning challenging and entertaining. Extensive online help and an online support staff can answer any questions you may have. Online progress tracking makes it possible to instantly certify you when you complete the course.

All you need is a computer with an Internet connection.

Making the Most of the Course

All students will receive:

Achieving Service Excellence for Credit Unions - You will receive the complete online service training course used by thousands of credit union professionals.

Access to All Course Materials Online - You will have access to 100% of all course material via your Internet connection.

Banker's Academy Member Service Certification (BASERCUC) - Online tracking delivers your service certification instantly upon successful completion of the course at no extra cost.

Toll Free Access to Instructors - Achieving Service Excellence for Credit Unions is a comprehensive program and can be very challenging. If at any time you need to speak with an instructor, you can call us toll free at 888.433.2666, or email support@bankersacademy.com.

24 Hour Help - Our online help is available 365 days a year, 24 hours per day.

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