It's All About Relationships

In today's financial services marketplace, thousands of products and services are available at your customers' fingertips. In order to stay ahead in this competitive market, bank employees need to be able to attract new customers and retain existing customers by providing outstanding service that stands above the rest.

Creating great customer relationships will encourage customers to choose your Bank's products and services over other competitors. Achieving Customer Service Excellence will give you just what you need to become an outstanding relationship manager

Achieving Customer Service Excellence has trained hundreds of bank personnel worldwide and is used by over 500 banks across the country. Upon completion, you'll receive Banker's Academy Customer Service Certification (BACSEC). With Banker's Academy's global presence, our BACSEC will help you advance your career in today's banking industry.

Career Path

Students who have used Achieving Customer Service Excellence have gone on to excel in other areas of their Bank including:

• Lead customer service representative.
• Sales representative.
• Branch manager.
• Financial advisor.
• Mortage advisor.
• Loan officer.
• Relationship manager.
• Retail support.
• Trainer.
• Trust services representative.
• Human resources representative.

What's The Class Like?

Achieving Customer Service Excellence begins with an overview of the industry, and then addresses the tasks and responsibilities of providing excellent customer service. You'll learn a model for successfully communicating with customers while providing outstanding service and how to deal with various types of customers in a variety of situations.

The course is an eLearning course that is accessible over the Internet from any location at any time. You can begin the course immediately! The course uses sound, video and animation to make learning challenging and entertaining. Extensive online help and an online support staff can answer any questions you may have. Online progress tracking makes it possible to instantly certify you when you complete the course.

All you need is a computer with an Internet connection.

Making the Most of the Course

All students will receive:

Achieving Customer Service Excellence - You will receive the complete online customer service training course used by thousands of bank professionals.

Access to All Course Materials Online - You will have access to 100% of all course material via your Internet connection.

Banker's Academy Customer Service Certification (BACSEC) - Online tracking delivers your customer service certification instantly upon successful completion of the course at no extra cost.

Toll Free Access to Instructors - Achieving Customer Service Excellence is a comprehensive program and can be very challenging. If at any time you need to speak with an instructor, you can call us toll free at 888.433.2666 or email support@bankersacademy.com.

24 Hour Help - Our online help is available 365 days a year, 24 hours per day.

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